Effective Date: July 01,2025
Last Updated: July 25, 2025

Your privacy is important to us. This Privacy Policy explains how Bright Grove collects, uses, and protects your information when you interact with our website, services, and communications—particularly those involving text messages or calls sent via A2P (Application-to-Person) messaging systems.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Phone number

Email address

Business name (if applicable)

Other information you voluntarily submit through our contact forms or booking systems

b. Automatically Collected Information

IP address

Browser type

Device type

Pages visited

Time spent on site

2. How We Use Your Information

We use your information to:

Provide and improve our services

Send appointment reminders and confirmations

Respond to your inquiries

Send marketing or service-related messages (with your consent)

Prevent fraud or abuse

Comply with legal obligations

3. A2P Messaging and Consent

We may use A2P messaging to send SMS or voice messages related to:

Appointment confirmations and reminders

Customer support responses

Service updates or promotions (only if you opt in)

Consent Requirements:

You must explicitly opt in before receiving marketing or promotional messages.

Message and data rates may apply.

You may receive periodic messages until you opt out.

Opt-Out Instructions:
You can opt out at any time by replying STOP to any SMS or notifying us at [your support email].

4. Data Sharing

We do not sell your personal data. We DO NOT share your data with:

Third-party service providers (e.g., CRM, A2P messaging platforms) under strict confidentiality

Legal or regulatory authorities when required

Successors in the event of a business transfer or sale

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights and Choices

You have the right to:

Access the personal information we hold about you

Correct inaccurate or outdated information

Withdraw consent for A2P messages at any time

Request deletion of your data (subject to legal obligations)

7. Third-Party Services

We may use third-party analytics or communication tools that collect data in accordance with their own privacy policies. These services may include, but are not limited to, Google Analytics, Twilio, Vapi, or other voice/SMS platforms.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this policy or your data, contact us at:

BrightGrove
Email: [email protected]